612 Quantico

• American Clay will consider the return of materials within 14 days of the American Clay Invoice date. Materials must be in the original packaging, unused, and in resalable condition. All returns require return authorization by American Clay and are subject to a minimum 25% restocking charge. American Clay is not responsible for the shipping fees for any items being returned. Returns will not be accepted without prior authorization.

• Contact American Clay for Return Authorization via email, sales@americanclay.com. Please include quantity and description of items for return, reason for return, sales order number and contact information.

Orders for full bags of plaster are charged a flat fee of $15.00 per bag, we cover the rest. All other items are eligible for free shipping. A $5.00 handling fee per order will be accessed. (*standard shipping only)

• Most orders (less than 200 lbs.) are typically shipped via UPS Ground. Please see the graphic below for an estimated shipping time frame to your location.

• Small orders (individual color packs, Primer Sand, Up & EZ! binder, textural additives, and finished samples) may be shipped via U.S. Postal Service. USPS orders will arrive in 2 to 3 days depending on location.

• Orders greater than 200 lbs. are typically shipped via freight. The company which ships the product changes from order to order as shipping ETA's and coverage can vary greatly depending on location, time frame and weight. The estimated shipping time frame graphic below is meant for small package deliveries, although, the transit times are generally similar for freight shipments.​​

• Standard processing time for orders is roughly 2 to 3 business days, not including shipping. Shipping time will vary between 2 to 6 business days, depending on location (see transit time map below).

  
  

  ​Please note: The shipping policies stated reflect shipping only to locations in the continental United States. All shipments to international and non-continental United States are responsible for payment of the full costs of shipping.

  
  

  • If you are having problems, please contact us at 1-866-404-1634 (toll free) and we will fill your order through our sales desk.

  • Return for credit only.

  • American Clay online store policies may change without notice.

• Plaster comes without color pigment - color is Snow Canyon (003) in our color palette.

• Colors on mobile devices and computer monitors are not 100% accurate. Please see our Samples page to purchase a sample of your desired color. We are using natural pigments and materials that can vary in strength and hue from batch to batch. Although color variations are closely monitored it is a good idea to buy all pigment and plaster for a project from the same lot. If that is not possible, be sure to batch your plaster and pigment materials together to decrease these variations. With this in mind, we encourage you or your applicator to make sample boards or on-site sample walls in order for to you to approve final finish and color.